Customers have the authority to cancel the order until they are shipped.
- If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Here are some guarantees that we provide for our customers;
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
- full or partial refund if the item is not as described;
We will be sorry to give the refund if the product is under the circumstances given under below;
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).